Waitwhile

{
  "lawp_version": "0.3",
  "domain": "waitwhile.com",
  "name": "Waitwhile",
  "language": "en",
  "pages": {
    "/": {
      "title": "Waitwhile: Queue Management, Appointments, & Waitlist App",
      "content": "Waitwhile is a customer journey management solution with virtual waitlists, appointment scheduling, event registration, messaging, analytics, and more."
    },
    "/industries/retail/": {
      "title": "Retail",
      "content": "Enhances in-store efficiency and customer satisfaction by managing queues for service desks, returns, in-store assistance, and curbside pickup. This allows shoppers to browse freely while they wait, turning potential downtime into a sales opportunity."
    },
    "/solutions/automation/": {
      "title": "Automation",
      "content": "Streamlines complex operational workflows by allowing businesses to create custom rules and triggers. This includes automatically merging appointments and walk-ins, updating visit statuses, prioritizing customers based on specific criteria, and automating data synchronization with other business sys"
    },
    "/solutions/integrations/": {
      "title": "Integrations",
      "content": "Offers extensive connectivity with thousands of other business tools through a powerful REST API, event-driven webhooks, and no-code platforms like Zapier. This allows for seamless integration with existing CRM, POS, calendar, and communication systems such as Salesforce, Slack, Google Calendar, and"
    },
    "/industries/luxury-retail/": {
      "title": "Luxury Retail",
      "content": "Delivers a premium, \"white-glove\" client experience by managing host-welcomes, scheduling private appointments with brand specialists, and providing priority service for Very Important Clients (VICs). The platform helps create a seamless and personalized journey befitting a luxury brand."
    },
    "/solutions/customer-analytics/": {
      "title": "Customer Analytics",
      "content": "Delivers actionable, data-driven insights into operational performance. Features include real-time dashboards, multi-location analytics to compare performance across branches, and a custom report builder. Businesses can track key metrics like wait times, service durations, staff efficiency, queue pe"
    },
    "/solutions/customer-retention/": {
      "title": "Customer Retention",
      "content": "Leverages a built-in customer database that captures visit history and contact information. This data enables businesses to identify loyal customers, deliver personalized service, and engage clients with targeted follow-up communications, ultimately fostering stronger relationships and encouraging r"
    },
    "/solutions/resource-management/": {
      "title": "Resource Management",
      "content": "Orchestrates the allocation of staff, rooms, and equipment to meet customer demand efficiently. The system intelligently matches customers to the appropriate resources based on availability, expertise, or service type, and includes tools for managing staff schedules and ensuring fair workload distri"
    },
    "/solutions/appointment-scheduling/": {
      "title": "Appointment Scheduling",
      "content": "Provides an intuitive, multi-channel booking system that helps reduce no-shows through automated reminders and confirmations. Its \"LineSync\" feature seamlessly integrates scheduled appointments with the walk-in waitlist, creating a single, unified queue for staff to manage. The system also features "
    },
    "/solutions/customer-communication/": {
      "title": "Customer Communication",
      "content": "A centralized messaging hub that facilitates automated, two-way communication with customers via SMS, email, and web chat. It supports personalized messaging before, during, and after a visit, with capabilities in over 35 languages to keep customers informed, gather feedback, and drive repeat busine"
    },
    "/solutions/queue-management-system/": {
      "title": "Queue Management System",
      "content": "Enables businesses to eliminate physical lines by allowing customers to join a virtual waitlist from anywhere via QR code, SMS, web, or kiosk. The system uses AI-powered predictive analytics to provide accurate wait time estimates and keeps customers informed with real-time updates, reducing walkawa"
    }
  },
  "actions": [
    {
      "id": "book",
      "name": "Book",
      "input": {
        "type": "text",
        "required": false
      },
      "intent": [
        "book",
        "booking",
        "reserve",
        "appointment",
        "schedule"
      ],
      "description": "Book an appointment, table or reservation"
    },
    {
      "id": "view_pricing",
      "name": "View pricing",
      "input": {
        "type": "text",
        "required": false
      },
      "intent": [
        "pricing",
        "prices",
        "plans",
        "cost",
        "how much"
      ],
      "description": "See plans and prices"
    },
    {
      "id": "contact",
      "name": "Contact",
      "input": {
        "type": "text",
        "required": false
      },
      "intent": [
        "contact",
        "get in touch",
        "email",
        "message",
        "support"
      ],
      "description": "Get in touch with the site owner"
    },
    {
      "id": "sign_up",
      "name": "Sign up",
      "input": {
        "type": "text",
        "required": false
      },
      "intent": [
        "sign up",
        "register",
        "join",
        "create account",
        "get started"
      ],
      "description": "Create an account"
    },
    {
      "id": "sign_in",
      "name": "Sign in",
      "input": {
        "type": "text",
        "required": false
      },
      "intent": [
        "sign in",
        "log in",
        "login",
        "account"
      ],
      "description": "Log in to an account"
    },
    {
      "id": "get_support",
      "name": "Get help",
      "input": {
        "type": "text",
        "required": false
      },
      "intent": [
        "help",
        "support",
        "faq",
        "customer service"
      ],
      "description": "Help centre, FAQs and support"
    }
  ]
}